Inode

CIO-SP3 Task Areas

INODE provides a wide range of Information Technology services and solutions on our CIO-SP3 contract. Specific services that may be ordered include, but are not limited to, those listed below.

IT Services for Biomedical Research, Health Sciences, and Healthcare

Task Area 1

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Health Sciences Informatic and Computational Services

Health Communication Support Services and Enhancements to Facilitate Integration and Data

Exchange at the Federal, State, and Local Level

Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems

Modernization and Enhancement of Existing Health IT Legacy Systems

Automation of Administrative and Clinical Processes

Biomedical Information Services

Biomedical Modeling, Visualization, and Simulation

Biosurveillance and Disease Management Support

Scientific Computing Services

IT Clinical Support Services

Telemedicine (e.g., mobile health/mHealth)

Healthcare Payment Processes and Fraud and Abuse in Medical Claims

Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-

Terrorism Simulations, Emergency Response Training, Exercise Support, etc.

Security of Healthcare and Biomedical Research Systems

IT Service Management

Healthcare Systems Studies

Natural Language Processing Software and Services (Biology/Medicine Focus)

Medical Computer-based Training

Standards Development for Health IT Services

Chief Information Officer (CIO) Support

Task Area 2

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

IT Governance Process Development and Management

Workforce Management

Capital Planning and Investment Control Support

Independent Verification and Validation

Agency Information Technology Architecture Support

IT Portfolio Analysis

Risk Management

Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)

IT Organizational Development

Program Management Office Support

Advisory and Assistance Services

FEA Alignment Support Services

Market Research

Outsourcing

Task Area 3

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Program Management

Management of Call Centers

Network Operations and Web Management Support

Leasing of Hardware and Software

Tools and Applications (including Application Service Provider)

Hardware/Software Maintenance

Transition Planning

A-76 Studies Specific to IT Operations or Support

Data Base Administration and Data Storage Management

Backup and Recovery Services System Console Operations

Production Control and Management

Asset Management (including Radio Frequency Identification [RFID] Tracking)

IT Acquisition Management

Desktop Computing as a Unified Service

Managed IT Services Support

IT Impact Analyses

Workflow Management

Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000,

Capability Maturity Model Integration (CMMI), IT Services Management)

Solution Leasing

Software-as-a-service (SaaS)

Cloud Computing

IT Operations and Maintenance

Task Area 4

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Operational Support

Software Maintenance and Upgrades

Telecommunications Maintenance (Data, Voice, Images, including Wireless)

Infrastructure Management Services (IMS)

Configuration Management

Network/Hardware Support

Help Desk/IT Support

Resource Management

Backup and Recovery Management

Installation, Configuration, and Tuning

Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.

System Management

IT Training

IT Operation and Maintenance Planning

Data Quality Management

Transformation Services

Continual Service Improvement

Balanced Scorecard for Operations

IT Infrastructure Optimization

Integration Services

Task Area 5

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Infrastructure Engineering, Development, Implementation, Integration

Enterprise Application Integration

Gap Analysis and Benchmarking

Data Migration and Integration

Open Source Integration

Enterprise Data Management

Collaboration Tools

Business Process Reengineering

Test and Evaluation Services

Financial Analysis

Feasibility Studies

Requirements Analysis

System Design Alternative (SDA) Studies

Systems Engineering

Architecture Validation and Verification

Risk Assessment

Acquisition Support

Digital Government

Task Area 6

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Data Warehousing and Data Mining

Business Intelligence

Web Development and Support

Electronic Commerce and Electronic Data Interchange

Customer Relationship Management

Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)

IT –Enhanced Public Relations

IT Strategic Planning

Records/Document Management

Business-to-Government (B2G) Solutions

Communications Management

Accessibility Services (508 and 504 compliance)

Automated Abstraction, Taxonomies, and Ontologies

Deep web and federated searching

Computational linguistics and machine-based translation

Telecommuting Support Services

Interactive Marketing

Enterprise Resource Planning

Task Area 7

The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

ERP Package Implementation

Integration of Business Systems

Business Consulting Services

Business Transformation and Business Process Reengineering

Business Systems Modernization

IT Software Package Selection

ERP IT Infrastructure

ERP Infrastructure Planning, Installation, and Tuning

Performance Load Testing

ERP End User Training

Software Development

Task Area 8

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Requirements Analysis, Design, Coding, and Testing

Production Deployment

Application Prototyping

Multimedia Software for Patient/Staff Education

Program Evaluation Software

Administrative and General Decision Support Software

Business Intelligence and Analytics

GIS-Enhanced Planning and Program Evaluation Software

Web 2.0 Development and Management

Database Development and Management

Clinical Protocol and Quality Assurance Decision Support Software

Critical Infrastructure Protection and Information Assurance

Task Area 9

The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

Cyber Security

Critical Infrastructure Asset Identification and Configuration Management Databases